Exceeding Expectations

2/21/2019
- Edward Levin LaMarche, JD
Just wanted to take the time to post this review.

It all started when I was running out of time and at my wits-end. I had to vacate the condo I was renting because the owners would miss their closing date.

I wanted something close to my work, comfortable and within my budget of $1,200. That is when I met Mr. Terrance Collins, Leasing Consultant at Promenade. He empathized with my urgent situation and immediately sprang into action - offering me a great apartment, 5 minutes from my job, assisted with the application process and delivered my keys. That was it. I was good to move in. I was able to move out of my old place in time - thanks to Terrance and The Promenade!

The community here reminds me in many ways of my college and law school days - except without the noise and partying! Friendly people for the most part. Educated, professionals, people excited about their life and their careers. Considerate of others.

Since moving in, I had several repairs I needed. Maintenance personnel were dispatched quickly and the repairs were done.

One last thing I believe is worth mentioning illustrates the "spirit" of the staff here.

I was a victim of fraud involving a good sum of money so I was going to be late with the rent. I explained the situation to Terrance. I was expecting the office to the throw the infamous late fee clause in the lease in my face and say coldly: " We are sorry for your situation but you are still going to have to pay the late fee..."

I was amazed when the opposite answer came - "Mr. LaMarche we are sorry to hear about what happened to you. Due to your situation we are going to waive the late fee so you don't have to worry that..." Just keep us updated when you will be able to pay. That is Promenade At Carillon. I thought you should.

Needless to say I recommend this community 100%

My warm regards to the office staff at the Promenade at Carillion:
Margo Tomlinson
Property Manager

Jamie Phillips
Assistant Property Manager

***Special thanks to Terrance Collins
Leasing Consultant

Yahela Batista
Leasing Consultant

Siul Cintron
Groundskeeper

Miguel Camilo
Maintenance Technician

Richard Pacheco
Maintenance Supervisor
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